Are we door yet?

No, but we're still being charged for it.

Tracking the cumulative cost of questionable "service charges" billed to residents since August 4th, 2025.

Total Wasted on Management & Broken Services (Per Unit)
£0.00000
INCREASING BY £0.00002 / SEC
Additional Mar-Aug (Fire Charges)
+£92.20
Total Building Waste (15 Units)
£0.00000
INCREASING BY £0.00026 / SEC
Additional Mar-Aug (All Units)
+£1383.00
Daily Rate
£1.51
Building Daily
£22.58

Charge Breakdown

MONTHLY FIGURES
Management fee
£25.86/mo
YEARLY£310.32
BUILDING (YR)£4,654.8
Lift servicing
£19.84/mo
YEARLY£238.08
BUILDING (YR)£3,571.2
Block repairs
£26.37/mo
YEARLY£316.44
BUILDING (YR)£4,746.6
Door entry
£4.16/mo
YEARLY£49.92
BUILDING (YR)£748.8
Electric power points
£4.67/mo
YEARLY£56.04
BUILDING (YR)£840.6
Fire systems servicing
SINCE MAR 2025
£5.00/mo
YEARLY£60.00
BUILDING (YR)£900
Fire system repairs
SINCE MAR 2025
£6.09/mo
YEARLY£73.08
BUILDING (YR)£1,096.2

Why are these charges unsubstantiated?

  • •Boiler Repairs: We don't have a boiler.
  • •Door Maintenance: The door broke on Aug 4, 2025 and hasn't been fixed.
  • •Management Fee: We aren't paying management fees due to their inability to manage a complaint since Aug 4, 2025.
  • •Electric Power Points: Charged at £5.13 per unit per month (£75.00 total for 15 units) for communal electric power points, where the only conceivable usage would be a vacuum cleaner. This charge is distinct from the separate £6.56 per unit charge for Landlord's Electricity.
  • •Fire Servicing: Fire door broken since March 2025, raising serious questions about fire safety maintenance.
  • •Risk Assessments: Risk assessment charges while fire door remains broken since March 2025.
Timeline of Failure
FEB 03
Section 20 Notice Received
Notice of Intention for External Component Capital Investment Works (QLTA).
MAR 01
Fire Door Failure
Fire door stops working, raising serious safety concerns and questioning fire servicing charges.
MAR 17
Capital Works Tender Published
Tender notice published for Capital Investment Works 2026-2046. Total value £1.7bn across framework.
AUG 04
Intercom System Failure
Main buzzer/door panel breaks. Residents report they cannot receive deliveries or allow guests to access the building.
AUG 05
Bike Shed Break-in
Residents report the bike shed lock has been broken/cut. A resident's bike was stolen and Southern Housing had no idea who had the keys to the new lock.
AUG 06
Fire Door Malfunction
2nd-floor fire door reported jammed shut due to sticky button mechanism. Fire safety concern.
AUG 15
False Assurance from Southern Housing
Southern Housing claims job was raised to contractor DSSL (Ref: SLF 2073504).
AUG 28
BT Unpaid Bill Discovered
Resident spends over an hour on the phone with repairs and discovers NACD can't fix the door as the phone line is on hold. Southern Housing hasn't paid the line charges.
SEP 01
Admission of 'System Error'
Southern admits contractors never received the job due to 'system error'. First acknowledgment of failure.
SEP 10
The Discovery
Residents contact NACD directly. NACD confirms they told Southern on Aug 14 to check the phone line. Southern failed to act.
SEP 19
Root Cause Revealed: Unpaid Bills
BT confirms the phone line is inactive/ceased due to unpaid bills since Aug 20. Southern Housing failed to pay the line rental.
SEP 26
£1.2M Service Charge Shock
Residents receive Section 20B Notice quoting estimated costs of £1,212,000.00 for April 2024 - March 2025 period.
OCT 16
Security Incident at Neighbouring Block
Police/Ambulance called to Insight House. Highlights the danger of broken secure access doors.
OCT 22
The Blame Game
Southern claims line was ceased by Bellway Homes as part of analogue switch-off without notification.
NOV 07
Mishandled Complaint Response
Stage 1 complaint response addressed to wrong person ('Mr Ansell') at wrong building ('Kennedy Court').
NOV 13
Major Security Incident
Police arrest 3 men for GBH at bus stop directly outside the block. Police dog unit deployed. Broken secure entry creates ongoing safety risk.
NOV 14
Charges Continue Despite Failure
Service charge breakdown confirms residents are still being charged for 'Door entry' and 'Management Fee' despite total service failure.
NOW
Accumulating Charges